EXJournal

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EXJournal: Engaging Employees

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We created The Employee Experience Guide to give businesses an easy to use framework for building a better employee experience.

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Want to be able to talk to all of your employees? Prepare to go mobile. Most adults own a cell phone, so it follows that most workers will have a mobile device of some kind. And we always have them close at hand. The average person checks their phone 110 times a day, and frontline workers use messaging apps up to six times a day. Great news, right? We can just use mobile channels to communicate with workers and get a read on engagement. Not so fast. 

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Why response rate matters more than score

May 16, 2018 4:12:02 PM / by Michael Carden posted in Conversations, Engagement, Engagement survey, Anonymous feedback, Pulse survey

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Pop quiz! What’s going to be more useful to you in the long run: a high engagement survey score with a low response rate, or a low engagement score with a high response rate?

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The Anonymity Paradox

Apr 3, 2018 2:40:11 PM / by Michael Carden posted in Employee experience, Engagement, feedback, Anonymous feedback, Surveys

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Communication is a spectrum. On the left is face to face. On the right is a YouTube comment section. In the middle are all manner of different ways of connecting. Bluetooth phone calls while driving. Group WhatsApp with those folk you met at a festival. Teleconferences where one dude is at an airport and only ever remembers to press mute before he starts talking. Each of these different ways of communicating has its own rules of acceptable behavior. There’s probably things you’d say in an email that you’d not say face to face. I’ve certainly found myself on written rants that would have evaporated in a instance in a corridor conversation.

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