EXJournal

We see it every year. Swarms of people create their New Year's resolutions with the intention of changing their lives for good. These efforts start out with high hopes and strong intentions, yet ~90% of them fail. Forrester projects that 85% of EX measurement efforts - the first and most important step of improving EX - will also fail in 2019. What do New Year's resolutions and EX improvement efforts have in common? And why do the majority of efforts result in failure?

In December 2018 we launched a little something that's really going to help companies measure and manage employee experience and engagement. It's quite exciting. It's definitely comprehensive. But before we get into it, a bit of background on why it was so necessary.

Employee NPS (eNPS) is based on Net Promoter Score® (NPS™) by Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld. It's commonly used as a quick indicator of employee engagement because engaged (and loyal) employees are more likely to recommend their workplace.

Leadership style can make or break the success of an organisation, team, or project. While different leadership styles suit different situations, effective styles share one common trait - emotional intelligence (EQ). Daniel Goleman (an EQ expert) proposed that there are 6 effective leadership styles, each stemming from 4 key EQ competencies: self-awareness, self-management, social awareness, and social skills.

It’s 6:30 on a Sunday morning and I’ve just tiptoed downstairs, made a coffee and sat down to write. I am Donna Jones and I flex all of the time.

So you’ve probably heard about emotional intelligence (EQ), a key tool in a leader’s toolkit. But what have you heard of cultural intelligence (CQ)? It’s equally important but it's a largely unrecognised leadership tool.

“EX is employee surveys!” “EX is employee engagement!” “EX is my org’s new ping-pong table!”

Leaders need to get results: whether revenue growth, return on sales, efficiency, profitability, employee satisfaction, or employee engagement. Quite the task! So how on earth do leaders do it?

In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job, as all my working years, its been a cat and mouse game of avoiding being shouted at or sacked. I've never known an employer that gives the slightest rats arse about what employees might think.”

Recently a colleague was relaying a conversation she’d had with another woman regarding how they both prefer working for male CEOs. She and her friend had both experienced working for male and female bosses. “We were just saying that female CEOs are always having to prove themselves… the trouble with alpha females …… they have something to prove …and they show their insecurity” she bemoaned.